Features 

Our EBPP solution is a cost-effective electronic billing platform that enables individual and business consumers to interact online with their telecom bills to better comprehend all fees and charges, and gain insight into their usage. 

It facilitates a wide range of accounting, operational, sales and marketing, and managerial reporting. The customer-centric approach leads to higher customer adoption, reduced churn, and decreased billing costs while ensuring telecom billers retain complete control of the billing process and their customer relationships.

Capabilities 

A scalable solution which can be used to deliver consistent web-performance to hundreds of thousands of users.  

Deployment requires no end user training, zero installation of client software due to client browser access and zero supplementary plug-in or applet requirements 

Information can be presented in different formats on demand offering flexibility and choice to the end user. These formats can be:
Dynamic HTML (DHTML) – for online interactive content
To a Printer via PDF – for high definition hard copy
XML output – for interfacing data and offline analysis

Ability to be customized to present the corporate look and feel of existing website making it impossible for the user to distinguish the EBPP elements from other areas of the site

Report Caching capability enables running e.Billing reports at a pre-determined time (like overnight) and then hold this report in cached memory.  When a customer requests a view of their bill, they are viewing a cached report. This is particularly important when the size of the user base gets larger and the size of the bill gets larger.

Ability to deliver page level security to the customers. Page Level Security allows you to deliver personalized views of information to thousands of users without the database and administrative overhead of having to create and manage thousands of documents.

Ability to access multiple data source enabling you to consolidate all of your data assets irrespective of the underlying data platform 

On demand paging enables quick retrieval and display of desired information - for instance, the bill that the Chief Financial Officer accesses can be hundreds or even thousands of pages in size. The CFO might wish to view subsets of the bill, or step through, from page 1 to page 700

Provides PDF, HTML, DHTML, CSV, TSV output out of the box for presentation and also supports email notification. For SMS, EBPP application pushes the required summary information to a SMS utility, which then sends the required messages.

Return on Investment (ROI) 

Reduced overhead cost – The overhead cost of paper, printing and mailing cost, is reduced significantly and is a major ROI for the telecom industry where there the resources required for paper work is enormous.

Customer retention – In today’s market of intense competition, it is highly essential for the company to retain the loyalty of their existing customers. By offering electronic billing, which provides an advantage to the mobile customers (in terms of time saving, handling disputes, filing the bill records), companies can retain existing customers and attract new ones at the same time. 

No bill production and posting – EBPP can eliminate the time consuming and expensive process of presentment and payment by automating many laborious steps required to effect payment.

Faster payment & lower customer churn – EBPP makes bills available earlier than a hard copy paper bill. The user is therefore empowered to address any queries weeks earlier than he might normally have them addressed.

Opportunity to up sell and cross sell - Provide opportunity to enhance customer relationships, and initiate cross selling, and up-selling of goods and services. EBPP facilitates companies to use their corporate websites to market goods and services from their product portfolios to their client base. 

One-to-One Marketing - As EBPP offers key information to correct person at right time in right format, the ability to create targeted marketing messages tailored to individual customers and their buying habits means increased revenue and customer satisfaction.
Customer self service - Account self service by the customer provides a win-win opportunity for both the company and the customer. Companies benefit by greatly reduced costs. The customers are able to use their resources more efficiently. Self help also means reduced billing disputes due to hands-on access to bill analysis, better payment terms, reduced late charges, better payment tracing and analysis of usage over a period of time.